E-services in government – why is it worth investing in digital portals for residents?

The digitization of public administration is no longer just a trend, but a necessity. Citizens expect public institutions to be accessible online – as easily as a bank or online store. Implementing e-service portals allows local government units and offices not only to streamline internal processes but, above all, to increase accessibility and convenience for residents.

Why are e-services so important?

Just a few years ago, many official matters required an in-person visit to the office. Today, residents increasingly expect that most formalities can be handled from home – via computer or phone.

The benefits of implementing an e-services portal are multifaceted:

• Convenience for citizens – the ability to submit applications online 24/7,
• Time savings – no need to visit an office,
• Transparency – clear information about the status of the case,
• Less bureaucracy – reduced paper document circulation,
• Better communication – quick access to current information.

These are solutions that make the office modern and more resident-friendly.

E-services in practice – an example of good implementation

An example of effective digitalization is the County Road Management Portal, or the system developed by Mayeryn.

This portal allows residents to:

• Submit road applications online, such as those regarding road lane occupation or permits.
• Monitor the status of your application – users can see the current status of their application.
• Easy contact with the administration without the need to visit the district office.

For the office, this means not only streamlining the work of officials, but also better management of document flow, process automation and the ability to generate reports and summaries in real time.

Benefits for residents and offices

For residents:

• Access to services regardless of time and location,
• a simpler and faster way to resolve matters,
• transparency of administrative activities.

For offices:

• Automation of administrative processes,
• reduced workload for direct service,
• the ability to monitor statistics and efficiency,
• meeting the requirements of the Digital Accessibility Act.

Direction of the future

E-service portals are not only a response to current needs but also an investment in the future of public administration. They provide institutions with a tool that builds citizen trust, increases operational transparency, and supports the country’s digital transformation.

Solutions like the county road management portal we implemented demonstrate that well-designed solutions can truly transform the way offices operate, making them more modern, efficient, and responsive to residents.

Are you interested in implementing an e-service portal in your organization? Contact us. Together, we will develop a solution perfectly tailored to your needs.