To service desk specialist diagnoses problems reported by users and solves them, responds questions and giving information concerning issues that customers are interested in (it can be about eg. )
Specified software, system or app), classifies single requests and creating reports on the errors and faults. Everyday chores of service desk specialist consist of both easy tasks like e.g. forgotten password, and more difficult ones that can be done only by a specialist.
Tasks for specialists are classified according to the category and prioryty value.
Person that reports problems has got the possibility to describe this problem in polish or english.